Privacy & Policy
Our primary goals in collecting information are to provide and improve our Services, and to enable users to enjoy the Services. When you create an account we will set up a pet sitter profile for you. The profile will generally contain your first name, last name initial, location and pet details, and may include other content or information that you provide for purposes of your profile. These profiles will be made available publicly throughout the Site.
Site Visitor & User Data
a) We collect personal information (such as your name, physical address, phone number and email address) and other information you provide in connection with the provision or improvement of the Services (including to process your listing or respond to a request). Further, if you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. When you utilize the Services, we will also collect payment information which is necessary to fulfill your order and taxpayer identification numbers (including in some cases, social security numbers where applicable) to fulfill obligations under applicable state or federal laws or regulations. All personally identifiable information shall be collectively referred to hereafter as "Personal Information." If you fill out a Contact Us form or email us, we will use that information to respond to your request.
Your Personal Information will not be distributed or shared with third parties unless it is (a) to transact such business as you have contracted us to do (e.g., if you are a host, we will share your Personal Information with users who book a reservation with you or with whom you agree to conduct a Meet-n-Greet) or otherwise to provide the Services (e.g., we may share your Personal Information with our service providers, consultants, agents and representatives in order to perform certain functions on our behalf), (b) to comply with any applicable state or federal laws or regulations, legal processes or obligations and/or law enforcement requests, protect and defend the rights or property of site, act in urgent circumstances to protect the personal safety of users of the Services or the public, or protect against legal liability, (c) in order to conduct any business as we, in our sole subjective discretion, deem reasonable, or (d) in connection with a corporate sale, merger, reorganization, dissolution or similar event in which Personal Information is part of the transferred assets. In addition, as noted above, any Personal Information included in your profile will be available to the public and we may share your Personal Information with our affiliates.
"HOST-PROVIDED SERVICES" means pet-related services provided by Hosts.
We may also use your Personal Information or other information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications.
b) We collect and store Personal Information automatically and in the aggregate. We use the information that we collect to provide and maintain the Services as we deem appropriate in our sole discretion. When you visit or use the Services, we may store some or all of the following: the IP address from which you access the Services, the date and time, the IP address of the web site from which you linked to the Services, the name of the file or words you searched on our Site, items clicked on a page and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our Site and identify system performance.
c) We use Persistent Cookies to gain aggregate metrics on site usage to understand how people are using the Site and how we can make it better. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Services may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser options.
We use web metrics services to track activity on the Services. We use this information to help us develop the Services, analyze patterns of usage, and to make Services more useful. This information is not used for associating search terms or patterns of site navigation with individual users.